Knowledge Management 2.0
Knowledge Management and Web 2.0; strategies and best practices

September 09, 2014

Connnecting Experts versus Codifying Content

I recently read about an upcoming SCIP (Strategic and Competitive Intelligence Professionals) conference session focused on Talent Networks. See link at bottom.

So often in Knowledge Management the focus is on capturing, codifying and organizing knowledge. While this is great for explicit knowledge, it fails to address the tactic information we all have in our heads around subject matter,expertise and relationships that is much more difficult to capture.

I used to laugh when I was at Morgan Stanley around the ways Investment Banking looked to share information; all very content-capture focused. Yet the nature of the business was much more around personal connections, and due to the sensitive nature of ongoing deals, bankers could often not explicitly post content to be broadly shared unless it was meticulously sanitized. In Financial Services especially, synergies of expertise sharing could similarly have been accomplished by simply connecting people with the right expertise and giving the organization better knowledge around 'who knows who' and 'who knows what' versus trying to codify all content.

  Maintaining and Tracking Internal Expert Networks: Keys to Competitive Intelligence Success
Wed, May 8, 2013


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