The role of Search in KM
Search and retrieval of content into itself should not be a primary goal of Knowledge Management initiatives. Seach and retrieval of content is only relevant in the context of the business processes they are supporting.
Similarly, relevancy scoring of search results is important, but the challenge becomes how should relevancy be measured? As a baseline, relevancy can be gauged based on how well search terms are matched to the particular content of a web page or document. A more evolved model however would be incorporating business use cases into the relevancy score and deriving a relevancy score that incorporates knowledge of the business purpose or process that the search is being performed to support.
How can they same search against the same set of web pages or documents yield different search result relevancies? Knowledge of what the person has previously searched on or queries letting the user specify in greater detail their particular purposes might be methods for better identifying the purpose of a particular search beyond just the search terms entered.
Similarly, relevancy scoring of search results is important, but the challenge becomes how should relevancy be measured? As a baseline, relevancy can be gauged based on how well search terms are matched to the particular content of a web page or document. A more evolved model however would be incorporating business use cases into the relevancy score and deriving a relevancy score that incorporates knowledge of the business purpose or process that the search is being performed to support.
How can they same search against the same set of web pages or documents yield different search result relevancies? Knowledge of what the person has previously searched on or queries letting the user specify in greater detail their particular purposes might be methods for better identifying the purpose of a particular search beyond just the search terms entered.
posted by Alan Baren at
11:34 AM
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