Knowledge Management 2.0
Knowledge Management and Web 2.0; strategies and best practices

June 04, 2011

Product Management Goals

Product Management Goals


  • Ensuring the “right” set of product features to retain customers and grow sales

  • Getting products and services to market faster

  • Ensuring high product quality

  • Supporting sales to both existing and new customers Generating products to break into new markets

Overall goal = Grow Revenue!


Role of Product Management



  • Defining Product Strategy and Vision

  • Performing Competitor Analysis

  • Positioning Product in Marketplace

  • Managing New Product Releases

  • Supporting Sales and Customer Service

  • Providing Product Expertise for Sales


Product Management Support for Sales


1. Create a Feedback Channel for Sales into Product Management



  • Establish e-mail or form process

  • Provide visibility into fixes and enhancement ideas submitted

2. Provide View into Product Roadmap



  • Provide summary of long-term roadmap with timeframes for use with prospects

  • Provide view of timing of new features, including priority rationalization

  • Publish known product issues

3. Provide Sales Support Tools and Collateral



  • Work with Marketing to generate positioning presentations for each Product Line

  • Provide positioning content; including value propositions, positioning versus competitors, pricing and sales qualifiers

  • Develop Sales collateral

  • Develop easy-to-use demos

4. Provide SME to help with sales calls, trade shows, etc.

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